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JHNM 2024, 34(1): 21-28 |
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Farhadloo R, Azadeh M R, Haji Mohammad Hoseini M, Sharififard F, Vahedian M, Parvaresh-Masoud M. Prevalence of Workplace Conflicts and the Used Coping Strategies Among Nurses in Teaching Hospitals in Qom City, Iran: A Cross-sectional Study. JHNM 2024; 34 (1) :21-28
URL: http://hnmj.gums.ac.ir/article-1-2261-en.html
URL: http://hnmj.gums.ac.ir/article-1-2261-en.html
Roohollah Farhadloo1 
, Mohammad Reza Azadeh2 , Mahsa Haji Mohammad Hoseini3 , Fatemeh Sharififard4 , Mostafa Vahedian5 , Mohammad Parvaresh-Masoud *6
, Mohammad Reza Azadeh2 , Mahsa Haji Mohammad Hoseini3 , Fatemeh Sharififard4 , Mostafa Vahedian5 , Mohammad Parvaresh-Masoud *6
1- Health Education (MSc), Emergency Medical Center of Qom, Qom University of Medical Sciences, Qom, Iran .
2- Emergency Nursing (MSc), Emergency Medical Center of Qom, Qom University of Medical Sciences, Qom, Iran.
3- Instructor, Department of Emergency Medicine, School of Paramedical Sciences, Qom University of Medical Sciences, Qom, Iran.
4- Instructor, Department of Medical Surgical Nursing, School of Nursing, Qom University of Medical Sciences, Qom, Iran.
5- Assistant Professor, School of Medicine, Clinical Research Development Center, Qom University of Medical Sciences, Qom, Iran.
6- Assistant Professor, Department of Emergency Medicine, School of Paramedical Sciences, Qom University of Medical Sciences, Qom, Iran. ,mparvresh@muq.ac.ir
2- Emergency Nursing (MSc), Emergency Medical Center of Qom, Qom University of Medical Sciences, Qom, Iran.
3- Instructor, Department of Emergency Medicine, School of Paramedical Sciences, Qom University of Medical Sciences, Qom, Iran.
4- Instructor, Department of Medical Surgical Nursing, School of Nursing, Qom University of Medical Sciences, Qom, Iran.
5- Assistant Professor, School of Medicine, Clinical Research Development Center, Qom University of Medical Sciences, Qom, Iran.
6- Assistant Professor, Department of Emergency Medicine, School of Paramedical Sciences, Qom University of Medical Sciences, Qom, Iran. ,
Abstract: (1006 Views)
Introduction: Conflicts arise when a person or group perceives that another person or group opposes their interests, beliefs, and values. Although conflict usually carries a negative sense, it may be productive for nurses, their colleagues, or patients in clinical settings.
Objective: This study aims to determine the prevalence of workplace conflict and the coping strategies used by nurses working in teaching hospitals in Qom City, Iran.
Materials and Methods: This is a descriptive-analytical study with a cross-sectional design. Study participants comprised 373 nurses in teaching hospitals affiliated with Qom University of Medical Sciences. They were selected using simple random sampling. Data collection tools were a demographic form, DuBrin workplace conflict questionnaire, and Putnam and Wilson’s organizational communication conflict instrument (OCCI). The obtained data were analyzed by descriptive statistics, the chi-square test, Fisher’s exact test, and a one-way analysis of variance (ANOVA) and multivariate linear regression model.
Results: Most participants were female (63.8%) with a bachelor’s degree (88.3%). Their mean age was 34.78±5.96 years. The mean score of workplace conflicts was 10.04±3.93 and the mean score of the control strategy was significantly higher in nurses with a high level of workplace conflict (24.90±3.75). The multivariate regression results revealed that age, sex, marital status, educational level, type of employment, department of service, work experience, and three conflict resolution strategies could predict 32% of workplace conflict (adjusted R2=0.32, P=0.001).
Conclusion: Workplace conflict among nurses of hospitals in Qom is high. They mostly use the solution-orientated strategy followed by non-confrontation and control strategies.
Objective: This study aims to determine the prevalence of workplace conflict and the coping strategies used by nurses working in teaching hospitals in Qom City, Iran.
Materials and Methods: This is a descriptive-analytical study with a cross-sectional design. Study participants comprised 373 nurses in teaching hospitals affiliated with Qom University of Medical Sciences. They were selected using simple random sampling. Data collection tools were a demographic form, DuBrin workplace conflict questionnaire, and Putnam and Wilson’s organizational communication conflict instrument (OCCI). The obtained data were analyzed by descriptive statistics, the chi-square test, Fisher’s exact test, and a one-way analysis of variance (ANOVA) and multivariate linear regression model.
Results: Most participants were female (63.8%) with a bachelor’s degree (88.3%). Their mean age was 34.78±5.96 years. The mean score of workplace conflicts was 10.04±3.93 and the mean score of the control strategy was significantly higher in nurses with a high level of workplace conflict (24.90±3.75). The multivariate regression results revealed that age, sex, marital status, educational level, type of employment, department of service, work experience, and three conflict resolution strategies could predict 32% of workplace conflict (adjusted R2=0.32, P=0.001).
Conclusion: Workplace conflict among nurses of hospitals in Qom is high. They mostly use the solution-orientated strategy followed by non-confrontation and control strategies.
Article Type : Research |
Subject:
General
Received: 2022/08/17 | Accepted: 2023/05/31 | Published: 2024/01/1
Received: 2022/08/17 | Accepted: 2023/05/31 | Published: 2024/01/1
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