Volume 17, Number 1 (4-2007)                   J Holist Nurs Midwifery 2007, 17(1): 1-6 | Back to browse issues page


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parvin N, alavi A, tahmasbi B. Study of patient satisfaction from nursing care and behaviors in Shahrekord ‎hospitals. J Holist Nurs Midwifery. 2007; 17 (1) :1-6
URL: http://hnmj.gums.ac.ir/article-1-244-en.html

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Abstract:   (2003 Views)

Introduction: Gaining patient satisfaction is among important goals in health care system. ‎Nurses due to the type of their profession, have an essential role in providing satisfaction to ‎patients hospitalized in treatment centers especially hospitals. An efficient health care system ‎can only reach its mission, maintaining public health, through providing satisfactory care and it ‎can be assessed by assessing care provided.‎

 Objective: This study was conducted to determine the level of hospitalized patients, ‎satisfaction of nursing care in educational hospitals in Shahrekord in ‎‏2006‏‎.‎

 Methods: This descriptive ‎‏–‏analytic study‏ ‏was done in two educational hospitals of Hajar and ‎Kashani and the level of satisfaction of ‎‏223‏‎ patients who were hospitalized for at least one ‎day was assessed by questionnaire. Data collected were analyzed by SPSS and descriptive ‎‏–‏analytic statistics such as frequency and chi – square.‎

Results: Findings of this study showed that ‎‏70.4%‏‎ of hospitalized patients were satisfied ‎with nursing care. Although ‎‏8.9%‏‎ were unsatisfied, ‎‏12.7%‏‎ had no view and ‎‏7.7%‏‎ stated ‎they had not encountered the items of the questionnaire. In dimension of most patient ‎satisfaction with nursing care were related to “ quick and on time admission” (‎‏87%‏‎), on time ‎nursing care (‎‏85.7%‏‎), sympathy and kind nursing approach (‎‏84.8%‏‎) and most ‎dissatisfaction were related to “ encountering relatives and visitors” (‎‏18.8%‏‎), “ reaction to ‎patients’ discomfort and pain” (‎‏12.1%‏‎), and necessary follow up in time of problem solving ‎‎(‎‏11.7%‏‎). There was a significant relationship (P<‎‏0.05‏‎) between age, place of living and ‎level of satisfaction. There was no relationship between other personal factors with patients’ ‎satisfaction.‎

Conclusion: In attention to results, it is necessary to have patients, satisfaction assessment ‎committee with cooperation of different level management and periodical assessment of ‎patients’ satisfaction and presentation of implementation programs to alleviate patients’ ‎dissatisfaction and in turn increase the quality on nursing care.‎

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Type of Study: Research | Subject: Special
Received: 2014/08/16 | Accepted: 2014/08/16 | Published: 2014/08/16

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